Standard Operating Procedures (SOP) is a more organized approach when we know in advance the sequence of activities to be carried out towards completing a bigger task and achieving an output. SOPs or Standard Operating Procedures are an applicative reflection of this ideology. SOP as a tool is used by both business and non-business organizations alike with the same objective – to complete tasks in an organized, effective, and efficient manner. In both the business and non-business world, there are plenty of standard operating procedure examples.
Global organizations like WHO and UN extensively use SOPs in implementing their projects at the ground level. For instance, WHO’s regional office in Congo uses SOPs to describe the steps that their staff are required to follow in prevention, detection, and response to acute public health events. But since the methods and procedures for preventing and controlling infectious disease outbreaks develop and change over time, WHO also has to keep their SOPs updated and the same being made known to their staff and team members.
Renowned brands in Africa like Jumia, Pick n Pay, Shoprite, Tusker, Tiger, Anbessa and many others are professionally-managed enterprises and they too rely on SOP documents for their executing business operations. Now for example, for sellers associated with Jumia, the company has a defined set of processes, operating guidelines, and SOPs to be followed pertaining to product listing, valued-added services, packaging, returns, promotions, etc. A defined working framework makes the processes transparent and comprehensive to the vendors.
If you are thinking of starting or expanding your retail or eCommerce business to an African market, you must embrace and plan for the contemporary ways of managing your business operations of which SOP is going to be a crucial element. If you are new to the business world you should take assistance from SOP development services.