Last but not least, the SOP training. Standard Operating Procedures describe the regularly recurring procedures of an organization that contribute to the quality of its work. SOPs are designed to ensure that operations are performed correctly and consistently.
When it comes to training people, you must do it every day. It could be based on your product, communication, soft skills, team building, negotiation, and customer service. If not more often, this should be scheduled on a regular basis. The assumption that we can train them once and they’ll perform is not always the case in every store. Whether it is V Mart or Big Bazaar or any leading supermarket, the training is a continuous process. You could always consult a reputed supermarket consultant for formulating SOPs that meet the requirements of your hypermarket business.
You can only provide the most effective service if you have a well-trained team working for you, and your USP is going to be your service. Whether your grocery business operates offline or online, it is equally critical to train in both cases. Assisting your customers in solving their problems and ensuring their satisfaction will definitely play a key role in building your brand’s reputation.
Additionally, recurring audits are designed to ensure that all of these things are being followed correctly. Once you have defined the complete SOPs, you can define the entire business model, the product category, and how they should be placed. The entire planogram should be audited after everything has been well defined. The audit is more of a check to ensure that all of these steps are being followed at all levels. It is possible to conduct this audit both internally and externally.
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Retail & E-commerce Blogs: https://www.yourretailcoach.in/blog/
Link to the video description of the above content:
Refer to more articles from series:
-> Click on the Link [For Step 1 ] : Business Model Development: https://youtu.be/biawpmxX4ds
-> Click on the Link [For Step 2 ] : Product Categories Finalization: https://youtu.be/nLylodwRGZA
-> Click on the Link [For Step 3 ] : Organisation Structure: https://youtu.be/N1GQ66fFWNw
-> Click on the Link [For Step 4 ] : Systems & Processes: https://youtu.be/E-SftiDBiA0
-> Click on the Link [For Step 5 ] : Layout Planning: https://youtu.be/RZaLw8TFaBE
-> Click on the Link [For Step 6 ] : Software Implementation: https://youtu.be/LyNz8kOuHxw
-> Click on the Link [For Step 7 ] : Process & Soft-skills training: https://youtu.be/bD6V5vPMeRs